Who is responsible for the warranty/returns on my helmet?
Regarding warranty/returns, please contact the dealer you purchased the helmet from Please note your warranty runs 7 years from date of manuf...
Fri, 29 Jul, 2016 at 1:10 PM
How long is the warranty on my Arai?
Warranty runs 7 years from date of manufacture, and 5 years from date of purchase. You can find your date of manufacture by referring to the following (p...
Fri, 15 Apr, 2016 at 3:20 PM
My local DNA centre has to send my helmet back for repairs, how long can I expect to be without it?
We aim to repair and return items within 1 week, during busy periods this can extend to 2 weeks. If we have to order in spare parts from Arai Europe or Japa...
Fri, 22 May, 2015 at 4:31 PM
My helmet has to come back to you to be repaired but I need my helmet to commute on my bike, do you offer a loan service?
We do offer a loan service, provided we have the size available, please contact your local DNA centre and they will advise accordingly
Fri, 22 May, 2015 at 4:32 PM
I received my helmet as a gift, can I claim warranty?
Yes, as long as you have a proof of purchase, invoice or guarantee card. If the helmet was arranged to be delivered to you this can also be used as pro...
Fri, 29 Jul, 2016 at 1:11 PM
I purchased my goods from another country, how do I claim warranty?
Due to individual technical standards, unfortunately your warranty will be invalid in the UK In this instance you will need to contact the dealer you ...
Fri, 15 Apr, 2016 at 3:25 PM
I purchased my helmet second hand, can my warranty be transferred?
If you purchase a helmet from a private individual, for example through an online auction site or advert in a paper, you would not be entitled to transfer t...
Fri, 15 Apr, 2016 at 3:26 PM